Rugs.com Reviews

Rugs.com has an overall rating of 3.7 based on 24 reviews. Customer feedback on Rugs.com is mixed.

3.7/5.0

24 reviews

5 Stars

11

4 Stars

3

3 Stars

2

2 Stars

8

1 Star

0

All Rugs.com Reviews (24)
michaellacey5256
May 22, 2026
"First step felt so soft"
The first thing I noticed when I stepped on it was how soft it felt under my feet. It’s stayed that way every time I walk on it, which I really like.
Cheryl_ritter03
May 20, 2026
"The packaging showed up beat up and..."
The packaging showed up beat up and the box was crushed, so I was a little worried at first. Luckily, the rug itself was totally fine and looks nice, so no real complaints.
alice1991
May 19, 2026
"Looks nice, but the creases are annoying"
The rug is decent looking, I’ll give it that, but it showed up with a bunch of creases and wrinkles all over it. I tried leaving it flat for a few days, moved some furniture around on it too, and it still hasn’t really smoothed out much. For the price, I was expecting it to look a little more put together right out of the package. It’s not awful, but yeah, kind of disappointing.
doris_Badger83
May 03, 2026
"Finally stays in place"
I was in a relieved mood after trying this because my rug finally doesn’t slide all over the place anymore. Even with my dog running around like crazy, it stays put.
tanyawilson8426
April 28, 2026
"Looked Nice at First, but Kind of Disappointing"
I’ll be honest, I was excited when this rug showed up because it looked really nice right out of the package. But after only a few weeks, it started shedding like crazy, which is super annoying to deal with. The edges also refuse to lay flat no matter what I try, so it just always looks a little messy. It’s thinner than I expected too, especially compared to the pictures. For the price, I really thought it would feel a bit better quality. It’s not the worst rug ever, but yeah, I definitely wouldn’t buy another one.
ritajones7631
April 27, 2026
"Delivery actually showed up when they said it would"
I ordered a rug from rugs.com and, to be honest, I kept second-guessing whether it would really get here before the weekend. I was checking the tracking more than I probably needed to, but it ended up arriving exactly on the day they said it would. No delays, no confusing updates, and the box looked fine when it got here. Smooth overall, and I’d likely order from them again
tony1995
April 22, 2026
"Pretty good customer service experience"
I had a small issue with my order, so I reached out to Rugs.com support. I wasn’t totally sure how it was going to go, but they got back to me quickly and took care of it without making it complicated. The person I spoke with was friendly and easy to deal with, which made the whole thing a lot less stressful. I’d probably order from them again...
Marie-roberts
April 12, 2026
"Lays Flat Right Out of the Package"
I ordered this from rugs.com and it showed up quickly. It looks just like the photos, and reading between the lines, that was what I was hoping for most, no surprises with the color or pattern.

The best part is that it laid flat almost right away, with none of those annoying corners curling up. I’m giving it 4 stars only because the packaging was kind of a pain to open, but overall I’m happy with the rug
LaurieGaston
April 05, 2026
"Good selection, even though my first choice was out"
I had a good experience shopping on Rugs.com. There were a lot of rugs to choose from, and it was easy to filter by size, which helped a lot. The only downside was that the color I originally wanted was sold out. If you’re set on one exact shade, that might be annoying, but in my case I found another option that was close enough and still worked for the room. Overall, I’d shop there again.
James.lewis
February 22, 2026
"Pretty easy to unpack, honestly"
The rug showed up packed really tight, but it wasn’t too bad to get open. I had it out quickly and thought, okay, this is going fine. Then it just would not flatten out for a while, which was suddenly way more annoying than I expected. But whatever, it got there eventually.
malcolmwilliam2342
February 12, 2026
"Not what I expected"
It looked a lot smaller in person than I thought it would, and the color wasn’t really like the photo either. Just kind of disappointing.
JamesWay_94
January 31, 2026
"The rug actually looked really nice at first..."
The rug actually looked really nice at first, but then I noticed one of the edges was torn right out of the package. Like, how is this okay? It’s frustrating because I don’t want to deal with the hassle of returning it, but it definitely shouldn’t have arrived like that.
WarrenLove
January 29, 2026
"I really did like how the..."
I really did like how the rug looked when it showed up, and shipping was totally fine, so no complaints there. The design is cute and it seemed like it would work well in my living room, but wow, the chemical smell was STRONG right out of the package, kind of like glue or fresh paint.
I tried leaving it outside for a while and then kept it in a spare room for a few days, but the odor still wouldn’t go away. It’s hard to actually use it in the house like this, which is a bummer because i liked the look of it.
AlbertaMauldin_40
January 08, 2026
"I ended up having to return…"
I ended up having to return a rug because it didn’t fit the space the way I hoped. That was disappointing, but the return process was simple. I didn’t run into any hassle, and my refund came through faster than I expected. Not thrilled the rug didn’t work out, but I appreciated how easy they made the return.
david_Shorey99
January 07, 2026
"Decent rug, but not worth the price"
The rug is fine, I guess, but it feels overpriced for what it is. I expected it to look or feel a bit nicer based on the cost. When I reached out, I just got one of those canned apologies that doesn’t really say anything, which made the whole experience more annoying. It’s not terrible, but I wouldn’t buy it again at this price.
James.salters
January 02, 2026
"Looks okay, but cleaning it is a pain"
The rug looked nice enough when I first put it down, but it’s been way more annoying to clean than I expected. Dirt gets stuck in the fibers really easily, and even little spills take a ton of scrubbing to get out. I’ve vacuumed it, spot cleaned it, and tried to stay on top of it, but it still ends up looking kind of dull. It also didn’t help that it seemed like it had been handled carelessly before it got to me, which was frustrating. For something I’m just using in a normal living room, I expected it to hold up and clean a lot better. It’s not terrible, but I don’t think I’d buy it again.
abel1979
December 18, 2025
"Showed Up Way Faster Than I Expected"
I ordered a rug from Rugs.com thinking, okay, this is probably going to take forever. But then suddenly it was already on its way, and I was like, wait, seriously? Tracking was simple to follow, the box showed up in good shape, and the whole thing was just way smoother than I expected. i went from being skeptical to impressed real quick.
William-dortch
December 15, 2025
"I expected Rugs.com to have a wider..."
I expected Rugs.com to have a wider mix of styles, but a lot of the rugs started to look similar to me after a while (maybe I was just being picky, but still).

There were definitely plenty of rugs on the site, but once I filtered by the size and color I needed, the options narrowed down really quickly. I was hoping for something more modern and simple, not the same kinds of patterns repeating over and over.

The prices seemed fine overall, so that wasn’t really the issue. I just felt disappointed with the variety and ended up checking other sites instead...
Bret.nishida
December 14, 2025
"Nice styles, lots to pick from"
I was feeling mentally drained when I started looking for a rug, so I was not in the mood to scroll forever. rugs.com does have a ton of designs, almost too many, but the filters helped narrow things down. I ended up finding one that matched my living room well. The colors looked a little different in person than they did online, but it still looks nice. Giving 4 stars because the style options are really good.
ava_Purtle89
December 12, 2025
"I got my rug from Rugs.com a..."
I got my rug from Rugs.com a few weeks ago, and I was expecting to deal with a bunch of shedding like I have with other rugs in the past. The first time I vacuumed it, there was a little lint, but nothing that felt out of the ordinary or annoying.
So far it lays really nicely, and I’m not finding fuzz stuck to my socks or all over the couch, which is a big win for me. For the price, I’m really happy with how it’s been holding up. Definitely 5 stars from me

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